> For the complete documentation index, see [llms.txt](https://cybrhawksoc.gitbook.io/cybrhawk-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://cybrhawksoc.gitbook.io/cybrhawk-docs/getting-started/getting-help.md).

# Getting Help

CybrHawk provides multiple ways to get help when you need support with the platform or SOC services. This page outlines the available options and how to raise requests effectively.

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## Check the FAQ

Before raising a request, check our [FAQ section](/cybrhawk-docs/getting-started/frequently-asked-questions.md) for quick answers to common questions about:

* Platform access and authentication issues
* Endpoint agent installation
* SIEM integration problems
* Alerts and triage
* Reporting and dashboards.

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## Contacting Support and Raising Service Requests

If your issue is not resolved via the FAQ, you can raise a request with the CybrHawk Support team.

### How to Raise a Request:

Requests can be raised by sending an email to [socv2@cybrhawk.com.](mailto:socv2@cybrhawk.com)

When raising a request, please include as much information as possible to assist triage, such as:

* **Description of the issue**
* **Impact on services** (full outage, partial impairment, degraded performance, etc.)
* **Date and time** the issue was first observed
* **Error messages or logs**, if available
* **Contact details** of the person raising the request.

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## Reporting Cyber Incidents

For immediate assistance with **critical cybersecurity incidents**, contact our **24/7 SOC team** on the escalation phone number provided in our **Operations Manual**.

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