# Getting Help CybrHawk provides multiple ways to get help when you need support with the platform or SOC services. This page outlines the available options and how to raise requests effectively. *** ## Check the FAQ Before raising a request, check our [FAQ section](/cybrhawk-docs/getting-started/frequently-asked-questions.md) for quick answers to common questions about: * Platform access and authentication issues * Endpoint agent installation * SIEM integration problems * Alerts and triage * Reporting and dashboards. *** ## Contacting Support and Raising Service Requests If your issue is not resolved via the FAQ, you can raise a request with the CybrHawk Support team. ### How to Raise a Request: Requests can be raised by sending an email to [socv2@cybrhawk.com.](mailto:socv2@cybrhawk.com) When raising a request, please include as much information as possible to assist triage, such as: * **Description of the issue** * **Impact on services** (full outage, partial impairment, degraded performance, etc.) * **Date and time** the issue was first observed * **Error messages or logs**, if available * **Contact details** of the person raising the request. *** ## Reporting Cyber Incidents For immediate assistance with **critical cybersecurity incidents**, contact our **24/7 SOC team** on the escalation phone number provided in our **Operations Manual**. *** --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://cybrhawksoc.gitbook.io/cybrhawk-docs/getting-started/getting-help.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.