# Security Operations

Once technical onboarding is complete and data sources are integrated, the next step is operational onboarding. This stage ensures that CybrHawk and your internal teams are aligned on workflows, escalation paths, SLAs, and responsibilities. The goal is to establish a seamless hybrid SOC model from day one.

Objectives:

* Align detection, escalation, and response processes between CybrHawk and your internal teams.
* Validate operational readiness through simulations and testing.
* Formalize governance, reporting, and service cadence.

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## Key Activities

### 1. Security Operations

* Confirm notification and escalation emails/contacts.
* Review the Security Operations and Incident Management Lifecycle.
* Start 24/7 Security Operations.

### 2. SLA and Operations Manual Alignment

* Confirm processes documented in the CybrHawk Operations Manual.
* Document escalation contact orders.
* Provide training to customer escalation contacts on how to engage with CybrHawk SOC.
* Review containment procedures.

### 4. Governance Setup

* Schedule regular reports.
* Establish monthly operational reviews to discuss incidents, SLA adherence, and tuning opportunities.

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## Outcome

This phase ensures the SOC service is not just technically connected, but operationally ready. Both CybrHawk and your internal teams will have clear roles, responsibilities, and communication channels, enabling faster response and improved collaboration during incidents.


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