# EULA This End User License Agreement (“Agreement” or “EULA”) is entered into between you (“Customer,” “User,” or “Licensee”) and CybrHawk Inc. (“CybrHawk,” “Company,” “we,” “our,” or “us”). By accessing, installing, using, or subscribing to any CybrHawk software, platform, cloud service, hardware appliance, sensor, agent, portal, API, managed security service, threat intelligence feed, or related services, collectively the “Services,” you agree to be bound by this Agreement. If you do not agree to these terms, you may not access or use the Services. ### 1. License grant Subject to the terms and conditions of this Agreement, CybrHawk grants Customer a limited, non-exclusive, non-transferable, and non-sublicensable license during the subscription term to: * Access and use the CybrHawk platform. * Deploy CybrHawk software agents and sensors. * Use dashboards, APIs, threat intelligence feeds, SIEM, XDR, SOC, and related cybersecurity services. * Use associated documentation solely for Customer’s internal business operations. All rights not expressly granted are reserved by CybrHawk. ### 2. Services covered This Agreement applies to all CybrHawk offerings, including but not limited to: * XDR (Extended Detection & Response) * SIEM platforms * SOC monitoring services * Threat intelligence services * Managed Detection & Response (MDR) * Incident response services * Exposure management * Security analytics * API integrations * Network sensors * Cloud security monitoring * Endpoint security integrations * Hardware appliances and virtual sensors ### 3. Restrictions Customer shall not: * Reverse engineer, decompile, disassemble, or attempt to derive source code. * Modify or create derivative works of the Services. * Resell or sublicense the Services unless authorized under a separate written partner agreement. * Circumvent licensing or usage restrictions. * Use the Services for unlawful, malicious, or unauthorized activities. * Interfere with the integrity or performance of the platform. * Use the Services to violate privacy, surveillance, export, or cybersecurity laws. Customer is solely responsible for activities conducted within its environment. ### 4. Customer responsibilities Customer agrees to: * Maintain accurate account and contact information. * Secure credentials and administrative access. * Maintain backups of critical systems and data. * Implement reasonable cybersecurity controls. * Promptly cooperate with incident investigations. * Ensure all use complies with applicable laws and regulations. Customer acknowledges that cybersecurity requires layered defenses and operational cooperation. ### 5. No guarantee of security Customer acknowledges and agrees that: * No cybersecurity solution can guarantee the prevention of all cyberattacks, breaches, ransomware events, or unauthorized access. * CybrHawk does not warrant that the Services will detect, prevent, or remediate every threat. * Threat actors continuously evolve techniques that may evade detection. * Security outcomes depend on multiple factors outside CybrHawk’s control. CybrHawk provides commercially reasonable efforts and industry-standard practices, but does not guarantee absolute security. ### 6. Managed security services disclaimer Where CybrHawk provides SOC, MDR, monitoring, or incident response services: * Alerts and recommendations are based on available telemetry and system visibility. * Customer remains responsible for final operational and remediation decisions. * Customer is responsible for implementing recommended security actions unless otherwise agreed in writing. * CybrHawk is not responsible for damages caused by delayed customer response, third-party failures, or incomplete system visibility. ### 7. Third-party products and integrations The Services may integrate with third-party platforms, including but not limited to: * Microsoft * CrowdStrike * SentinelOne * Huntress * ThreatLocker * Fortinet * Palo Alto Networks * AWS * Google Cloud * Okta * ConnectWise CybrHawk does not control third-party products and is not responsible for outages, failures, vulnerabilities, licensing issues, or functionality of third-party services. ### 8. Data collection and privacy CybrHawk may collect telemetry, logs, metadata, indicators, alerts, threat intelligence, and operational information necessary to provide the Services. Customer represents that it has the legal authority to provide such data. CybrHawk will use commercially reasonable measures to protect Customer data in accordance with applicable privacy laws and CybrHawk policies. Customer acknowledges that certain Services may involve: * Cross-border data processing. * Cloud-hosted storage. * Automated analytics and AI-assisted detections. ### 9. Confidentiality Each party agrees to protect confidential information disclosed by the other party using reasonable safeguards and not disclose such information except as necessary to perform obligations under this Agreement. Confidential information does not include information that: * Is publicly available. * Was independently developed. * Was lawfully obtained from a third party. * Is required by law to be disclosed. ### 10. Payment and subscriptions Customer agrees to pay all applicable subscription, licensing, monitoring, hardware, onboarding, support, and professional service fees. Unless otherwise stated: * Fees are non-refundable. * Subscriptions automatically renew. * Late payments may result in suspension of Services. * Taxes are Customer’s responsibility. ### 11. Intellectual property The Services, software, platform, dashboards, detections, analytics, documentation, trademarks, trade secrets, and intellectual property remain the exclusive property of CybrHawk and its licensors. No ownership rights are transferred under this Agreement. ### 12. Export compliance Customer agrees to comply with all applicable U.S. export control laws, sanctions laws, and international trade regulations. Customer shall not use or export the Services in violation of any applicable restrictions. ### 13. Government and compliance disclaimer Unless expressly stated in writing: * CybrHawk does not guarantee compliance certification. * Use of the Services does not automatically satisfy CMMC, HIPAA, PCI-DSS, ISO 27001, NIST, SOC 2, or regulatory obligations. * Compliance readiness depends on the Customer’s operational practices and implementation. ### 14. Limitation of liability To the maximum extent permitted by law, CybrHawk shall not be liable for: * Indirect damages * Loss of profits * Loss of data * Business interruption * Ransom payments * Reputational harm * Consequential or punitive damages CybrHawk’s total liability shall not exceed the fees paid by Customer to CybrHawk during the twelve (12) months preceding the event giving rise to the claim. ### 15. Indemnification Customer agrees to defend, indemnify, and hold harmless CybrHawk from claims arising from: * Customer misuse of the Services. * Violation of law. * Breach of this Agreement. * Unauthorized or unlawful activities conducted through Customer systems. ### 16. Term and termination This Agreement remains effective until terminated. CybrHawk may suspend or terminate access if: * Customer breaches this Agreement. * Fees remain unpaid. * Use presents security or legal risks. * Required by law or regulatory authority. Upon termination: * Customer must cease use of the Services. * Licenses terminate immediately. * Certain retained logs or records may persist according to operational and legal requirements. ### 17. Governing law This Agreement shall be governed by the laws of the State of Florida, United States, without regard to conflict of law principles. Any disputes arising under this Agreement shall be resolved exclusively in the courts located in Broward County, Florida. ### 18. Entire agreement This Agreement constitutes the complete agreement between the parties regarding the Services and supersedes prior discussions or understandings relating to the subject matter herein. ### 19. Contact information CybrHawk Inc.\ 110 SE 6th Street, Suite #1700\ Fort Lauderdale, FL 33301\ United States * Website: CybrHawk * Email: ### 20. Acceptance By accessing, installing, deploying, or using the Services, Customer acknowledges that it has read, understood, and agrees to be bound by this Agreement. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://cybrhawksoc.gitbook.io/cybrhawk-docs/legal-and-compliance/eula.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.