# Customer Portal

Our Customer portal is crafted to provide you with real-time and historical reports on your Security Operations, encompassing detections, actions executed by the SOC team, escalations, open security incidents, and threat notifications.

To access the portal, simply navigate to [portal.cybrhawk.com](https://portal.cybrhawk.com/) and log in with your email and password.

Here are some examples of the information available via the Customer Portal:

* **Real-time Alerts**: Immediate notifications about potential threats detected within your environment.
* **Incident Reports**: Detailed analyses of confirmed security incidents, including detected threats, affected systems, and remediation steps.
* **SOC Team Activities**: Logs of actions taken by the Security Operations Center team in response to detected threats and security incidents.
* **Escalation Tracking**: Information on the escalation process for high-severity incidents, including timelines and response strategies.
* **Management Reports**: Periodic reports detailing your organization's security posture and metrics.

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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://cybrhawksoc.gitbook.io/cybrhawk-docs/platform-management/platform-components/customer-portal.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.