# CybrHawk SecOps

CybrHawk provides a **24×7 Security Operations Centre (SOC)** to monitor, triage, and respond to security incidents. This page describes the key SOC functions and processes.

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## Core Functions

* **Continuous Monitoring** – Logs and telemetry from onboarded data sources are collected and analysed.
* **Alert Triage** – Alerts are validated and classified by SOC analysts.
* **Threat Hunting** – Proactive searches for hidden or undetected threats.
* **Incident Response** – Containment and remediation actions coordinated with customer teams.
* **Escalations** – High-severity events are escalated through agreed procedures.
* **Reporting** – Dashboards and monthly reports track detections and SOC performance.

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## SOC Workflow

1. **Monitoring**\
   Data is collected from endpoints, network sensors, cloud services, and integrations.
2. **Triage**\
   Alerts are reviewed in the **Security Detections Dashboard** and categorised (benign, suspicious, malicious).
3. **Escalation**\
   Confirmed threats or cases requiring customer input are escalated via ticket, email, or phone.
4. **Containment and Response**\
   Isolation of endpoints or accounts, blocking of IoCs, and coordination of customer IT response.
5. **Recovery and Closure**\
   Malicious artefacts are removed, systems restored, and incidents closed once validated.
6. **Post-Incident Review**\
   Reports and timelines are produced, including remediation recommendations.

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## Communication Channels

* **24×7 SOC Hotline** – For critical incidents.
* **Email & Service Desk** – For non-urgent alerts or service requests.
* **Zoom Bridge** – Live session during major incidents.
* **Secure IM** – Optional real-time channel provided by SOC.

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## Related Pages

* [Incident Management Lifecycle](/cybrhawk-docs/security-operations/incident-lifecycle.md)
* [Incident Response](/cybrhawk-docs/security-operations/incident-response.md)


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